Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, services, and account-related activities.

Information We Collect

We collect information you provide directly and information collected automatically when you use our site.

• Information you provide: account registration details, contact information, and any other information you submit in forms or messages.
• Information from your use of our services: account activity, preferences, device and connection information, IP address, browser type, and log data.
• Communications: records of correspondence with our support or compliance teams.

How We Use Your Information

We use personal data to operate, maintain, and provide our services, and to improve your experience.

• To create and manage your account and communicate with you about your account.
• To provide customer support and respond to your inquiries.
• To personalise and improve the site, develop new features, and analyse usage.
• To maintain the safety, security, and integrity of our services and to detect and prevent fraud or abuse.
• To comply with applicable laws, regulations, and our internal policies.

Legal Grounds for Processing (GDPR)

When we process personal data for users in the European Economic Area (EEA), we rely on one or more of these legal bases:

• Performance of a contract: processing necessary to provide the services you requested.
• Legal obligation: processing required to comply with applicable laws and regulatory obligations.
• Legitimate interests: processing for operational reasons such as fraud prevention, network and information security, and improving our services, provided these interests are not overridden by your rights.
• Consent: where we ask for your consent (for example, certain marketing communications or non-essential cookies), you may withdraw consent at any time.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to recognise you, remember your preferences, and improve site functionality.

• Essential cookies: required for basic site functions and account access.
• Functional cookies: remember preferences and help provide enhanced features.
• Analytical cookies: help us understand how people use the site so we can improve it.
• Advertising and tracking cookies: used to deliver relevant content and measure campaign effectiveness where permitted.

You can control cookies through your browser settings and may remove or block them. Blocking some cookies may affect site performance or features.

Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service providers: companies that provide services on our behalf, such as hosting, analytics, and technical support.
• Affiliates and partners: companies within our corporate group for operational purposes.
• Legal and safety reasons: when required by law, to respond to legal processes, or to protect rights, property, or safety.
• Fraud prevention and security: with organisations that help detect or prevent fraud or misuse.

We require parties we share data with to take appropriate measures to protect your information and process it only for permitted purposes.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the data.
• Our obligations under applicable laws and regulatory requirements.
• Whether we need the data for legitimate business purposes, such as resolving disputes, enforcing agreements, or improving services.

Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data in certain circumstances.
• The right to restrict or object to certain types of processing, including profiling.
• The right to data portability where applicable.
• The right to withdraw consent at any time for processing based on consent.

To exercise your rights, contact us. We may ask you to provide identifying information before processing your request to protect your privacy and security.

Security

We take reasonable measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include administrative, technical, and physical safeguards. While we aim to protect your information, no system can guarantee complete security.

International Transfers

We may transfer personal data to countries outside your jurisdiction for processing. When we do, we apply safeguards such as contractual protections or rely on recognised adequacy decisions where available, to ensure an adequate level of protection for your data.

Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information without undue delay.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date and, where appropriate, notify you. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us.